Anil Kumar Reddy Lella

Led a 6-member technical support team, overseeing performance metrics and managing escalations to ensure high-quality service delivery and issue prevention.

Maintained SLA compliance above 98% across 1,000+ annual tickets by optimizing support processes and proactive issue resolution strategies.

Reduced repeat incident volume by 30% through proactive ticket analysis, comprehensive documentation, and strategic expansion of the knowledge base (Confluence).

Validated and successfully deployed over 25 application fixes with zero post-deployment escalations, ensuring system stability and seamless updates.

Investigated complex data anomalies and provided critical integration support using PHPMyAdmin, SQL, and API tools, resolving key system issues.

Delivered comprehensive L2/L3 support for Smart Pricing systems, overseeing successful deployments and upgrades to enhance system performance and reliability.

Configured and rigorously tested complex data loads utilizing Oracle APEX and OWB, ensuring robust data integrity and optimal system functionality.

Handled integration monitoring, conducted in-depth log analysis, and performed proactive system health checks to identify and resolve potential issues.

Collaborated effectively with vendor (PROS) to resolve complex platform issues, significantly improving system stability and aligning solutions with evolving business needs.

Developed and executed efficient PL/SQL scripts for ETL processing within PeopleSoft CRM, ensuring accurate and timely data transfers.

Supported the full data validation lifecycle, from initial mapping to post-load reconciliation and user signoff, ensuring data integrity across all stages.

Produced detailed technical documentation and actively supported QA testing cycles, contributing to robust and reliable data migration processes.

Supported over 15 successful client API integrations with platforms like Salesforce and SAP, ensuring seamless data flow and system interoperability.